Stakeholder relations

Wärtsilä actively handles its relations with stakeholders by engaging with them in an open and constructive dialogue. Wärtsilä considers this approach as an essential element when developing its operations, products, and services. At the corporate level, Wärtsilä has defined its most important stakeholders as being its customers, owners, suppliers, employees, and society in general. Wärtsilä's subsidiaries define their own primary stakeholders, which in addition to the ones mentioned above, include local residents close to production plants, educational institutes, and public authorities. Wärtsilä’s Code of Conduct provides the foundation for the management of stakeholder relations, while the priorities involved vary within Wärtsilä from one subsidiary to another.
Wartsila_kaaviot_EN_2017_Main_Expectations_of_Wartsila's_Stakeholders_and_Wartsila's_Goals

Wärtsilä engages in an active and open dialogue with its various stakeholders. For example, Wärtsilä arranges Customer Days for existing and potential customers at locations in various parts of the world. During these events, subjects of topical interest from both local and global perspectives are reviewed, and existing and future needs and challenges are discussed. Long-term research programmes are an important means of enhancing open dialogue and co-operation with key industry players and important research institutions. Wärtsilä has actively initiated and participated in the development and work of common research programmes, both locally and internationally. With local and international public authorities and officials Wärtsilä's aim is to share information, provide expertise and support authorities in improving the quality of regulatory matters.

Channels of dialogue 

Stakeholder Channels of dialogue Assessments
Customers Regular contact with customers, lifecycle support for products, customer events and seminars, Customer Days, customer magazines, corporate websites and newsletters, social media, conferences and exhibitions, product documentation, customer feedback system  System for measuring customer satisfaction and quality (Continual)
Employees Open and continuous communication between management and employees, annual development discussions, town hall meetings, intranet, employee magazines, newsletters, training events, national statutory employee bodies and the European Works Council, occupational health and safety committees, suggestion system, whistle blower, Continuous Improvement Process (CIP), Technology and Innovation Award, Customer Care Award  Employee satisfaction surveys - MyVoice (Biennial) 
Owners, investors Management meetings with investors, financiers, and analysts, stakeholder magazines, Annual General Meetings, information meetings, stock exchange and press releases, annual and interim reports, capital markets days, corporate websites, investor relations surveys, sustainability surveys Investor relations surveys, sustainability surveys and indices (Annual)
Suppliers Regular contact and meetings with suppliers, Supplier portal, supplier development activities, supplier days Supplier assessments (Continual)
Society Reporting to, and co-operation with, public officials on issues such as the environment and occupational health and safety, meetings with decision makers, position papers and consultations, Open Door days, sustainability reports, corporate presentations, local communications, corporate websites, social media, sponsorships  Stakeholder feedback (Continual), corporate image surveys (Annual) 
Organisations Memberships, participation in local trade and industrial organisation activities, active role in working groups, contacts with various public bodies
Universities R&D projects, placements and internships, thesis collaboration, participation in career fairs and seminars, sponsorship of student activities, lectures  Preferred employer surveys (Annual) 
The media Stock exchange, corporate and trade press releases, management and expert interviews, annual and interim reports, stakeholder magazines, briefings, site, factory and reference visits  Surveys conducted among business journalists, media surveys (Annual) 

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