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    Send PDF Invoices via email

    You can send PDF invoices via email to Wärtsilä. Please find Basware PDF mailboxes for Finland, Switzerland, Nigeria, Poland, Norway (excluding Gas Solutions), Australia, Azerbaijan, Burkina Faso, Cameroon, Cyprus, Denmark, Egypt, Finland, France, Gabon, Germany, Great Britain, Guinea, Hong Kong, Hungary, Italy, Jordan, Kenya, Madagascar, Mali, Malta, Mauritania, Mozambique, Myanmar, Namibia, Netherlands, New Zealand, Oman, Pakistan, Papua New Guinea, Philippines, Portugal, Qatar, Saudi Arabia, Senegal, Singapore, South Africa, South Sudan, Spain, Sri Lanka, Sweden, Taiwan, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, Uzbekistan, Vietnam and Zambia here:
    Wärtsilä PDF addresses [PDF]

    Please note that it is a ‘no reply’ e-mail address; however, you should receive a reply confirming that your invoice(s) are scanned or informing about any possible problems with the invoices.

    Requirements for a successful delivery

    To ensure successful delivery and therefore smooth invoice processing, it is important that you comply with the following requirements:

    • The total email size cannot exceed 10 MB and/or 100 invoices
    • Email may include multiple PDF attachments:
      Data capture services attachment policy - Basware Customer Support
    • Each PDF attachment should contain only one invoice
    • The attachment name should not contain special characters or leading/trailing spaces in the filename
    • The PDF version should be 1.4 or higher
    • The PDF should not require a password to open
    • The first page of the PDF should not be a blank page
    • To improve the quality of the capturing data in the delivered documents, it is preferred to use PDF text-based documents instead of image-based PDFs (scanned PDF files). In case you need to send an image-based PDF file, the resolution of the image must be 300 dpi (or higher).

    You can find more detailed requirements here.

    If you have questions about sending PDF invoices via email, you can contact Basware support by filling in a support form.

    Mandatory invoice content requirements can be found here.

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