Wärtsilä Enhanced Support Agreement

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Wärtsilä Enhanced Support - 
Improved access to data and support

Digitalisation is transforming many industries, and shipping is no exception. Easy access to operational data improves visibility into how your assets are performing and allows you to make better-informed decisions. Access to expert OEM support also helps to improve reliability, including through the creation of scheduled maintenance plans.

Key benefits

  • Increase onboard and onshore access and visibility into your engine’s operational data
  • Facilitate better and faster technical support and problem solving
  • Ensure easier planning and  budgeting for scheduled maintenance

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Three main services

Data Insight

Follow up the performance of your assets and make smarter decisions with fast, easy access your key operational data including trends, event logs and dashboards to summarise and visualise historical engine performance. Data can be accessed both onboard and onshore via an online application. 

On-demand Operational Support

Get immediate technical support and fast resolution to technical questions with round-the-clock access to Wärtsilä Expertise Centres. On-demand Operational Support is exclusively available to customers with an Enhanced Support Agreement on a pay-per-use basis.

Maintenance Forecast

Receive biannual scheduled maintenance forecasts prepared by experts based on actual running hours and available historical vessel maintenance data. The needed spare parts will be added to order baskets in the Wärtsilä Online platform to make ordering quicker and easier.

How does an Enhanced Support Agreement works?

 

We establish connectivity

We establish a cybersecure cloud-based connection  using the Wärtsilä Connectivity Solution.

You access your operational data via the Data Insight app

You can access your operational data wherever and whenever you need to via the Wärtsilä Data Insight app.

You get support direct from our experts

You can connect with experts at one of our Wärtsilä Expertise centres via the app whenever you need operational support.

For us, operating fishing vessels in the rough seas, it’s extremely important that we get technical support whenever and wherever we need it.

- Technical Manager, fleet of fishing vessels

Related services

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Please fill in the form, we aim to respond within 1-2 business days depending on the enquiry. For an existing installation, provide all necessary details to identify the installation and the equipment. Fields indicated with an asterisk (*) are required. 

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