The 100% renewable energy transition is underway around the world and we believe the Americas can help lead the way with infrastructure, investments and innovation.
We help our customers unlock the value of the energy transition by optimizing their power systems and future-proofing their assets. We offer flexible power plants, robust energy management and storage systems, as well as lifecycle services that provide increased efficiency and guaranteed performance. We stay at the forefront of research and development to ensure our customers are always at the head of the industry evolution.
On this page, we offer our best equipment and services to help in the decarbonisation of the Americas.
Special guests Wärtsilä CEO Håkan Agnevall, and President, Wärtsilä Energy & EVP Wärtsilä Sushil Purohit.
With 3.3GW of Wärtsilä installed based in up to 98% of Caribbean Islands, we are no stranger to our market. Our customer base includes utilities, independent power producers focused on tourism market, and other industries. Our company’s global vision resonates in our Caribbean market as we all strive to walk the path towards 100% renewables in a reliable and cost efficient manner. Our solutions prove to be future-proof and flexible to balance the energy systems for our market, driven by an energy increasing demand to cope with the ever growing tourism industry and economic development of the Islands.
In the Caribbean, we see ourselves as more than business partners, as we have worked hand in hand with CARILEC (Caribbean Utilities Association) through many years of support to our Islands facing hurricanes on a yearly basis. Working with CARILEC brings us together as Islanders to find solutions to our unique situations, and to share best practices and business solutions.
On this series of interviews, we interconnect our high level messaging of renewables integration and future fuels, to our Caribbean market development. The dialogue is moderated by Edmund Phillips, Business Development Manager, and co-hosted by Rodney George, Senior Business Development Manager.
Meet Wärtsilä's new President & CEO Håkan Agnevall, his vision for Caribbean with President, Wärtsilä Energy & EVP Wärtsilä Sushil Purohit.
Drivers for high renewables penetration, emergence of future fuels.
Deep dive into Caribbean, role of flexible generation for balanced grid.
What does an optimal power system look like? The answer varies for each country, city and customer. Read the white papers on power system optimisation in America.
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The technology group Wärtsilä announces the opening of its new Expertise Centre in Houston, Texas. The new Houston Expertise Centre will deliver remote support to its U.S. and Canadian energy sector customers, thereby enhancing the company’s ability to grow its service business. The Expertise Centre will act as a central operational hub by integrating all available data sources and is compliant with essential requirements in the U.S. such as the North American Electric Reliability Corporation (NERC) and Critical Infrastructure Protection (CIP) protocols.
The facility features advanced technology and highly developed security. Wärtsilä customers can receive 24/7 support, along with unmatched guidance, real-time data analytics, and quick response to plant issues. The centre is staffed with experienced technical specialists having expert knowledge of Wärtsilä’s power plant and energy storage technologies, including the company’s sophisticated GEMS Digital Energy Platform, which enables Wärtsilä to optimise power systems for its customers.
Houston Expertise Centre enables improved plant performance and availability through the enhanced use of data and analytics. Furthermore, it helps to reduce the need for on-site visits by field service engineers to resolve issues. As a result, plant availability is increased, while travel time and expenses are saved. Scheduled visits will also benefit from advanced planning facilitated by the centre’s remote access capabilities, thereby enabling diagnostics, troubleshooting, and parts ordering ahead of the visit. Field service engineers thus have enhanced preparation capabilities.
“The opening of Houston Expertise Centre is clear indication of Wärtsilä moving up the service value ladder. We are excited for the opportunities offered by the centre, both to us at Wärtsilä and to our North American customers. It becomes a prompt point of contact for any technical or operational enquiries that need a fast and reliable resolution. Having NERC and cyber security compliance ensures a secure flow of data, and we are now able to raise our customer support to a new level, in-line with the increasing complexity of today’s digitally enabled energy systems. At the same time, real-time data analytics provide significant insight into the power plant, allowing issues to be identified before they occur, which brings added value to operations,” commented Risto Paldanius, Vice President, Americas, Wärtsilä Energy.
In addition to providing customers with remote support, Houston Expertise Centre helps power plant operators improve asset efficiency and reduce operation costs by utilising the predictive maintenance service Expert Insight. This takes predictive maintenance to the next level by using cutting-edge artificial intelligence models and advanced rule-based diagnostics for anomaly detection. With expert help from a Wärtsilä Expertise Centre, the advisory service provides crews with invaluable support by detecting minor problems and ensuring they are addressed before they become major issues. By the end of 2021, Expert Insight had been applied to more than 170 installations.
Expertise Centres are an integral part of Wärtsilä’s lifecycle solutions, maintaining performance of the power plant over its lifecycle. Wärtsilä offers performance-based service agreements, where quantifiable targets are mutually agreed based on the customer’s business needs. The measurable indicators can include, for example, power availability, reliability, fuel consumption, and emissions. Furthermore, Wärtsilä shares the risks and rewards with the customer.
The global COVID-19 pandemic has increased the need for remote support services at sites across the globe. In addition to the Houston Expertise Centre, Wärtsilä has six other Expertise Centres strategically located around the world, collectively supporting 250+ power plants globally. In 2019, 62% of incoming support cases were successfully solved remotely. In 2020, despite growing demand for remote support due to the pandemic and its restrictions, the success rate increased to 92%, and in 2021 this was improved to 96%. The effectiveness can be measured by the fact that of the support cases processed in 2021, 91% were solved during the same day they were received.
Media contact for more information on this release:
Manager, Marketing & Communications
Mob: +358 400 793 827
Image: Wärtsilä's Expertise Centre in Houston serves US and Canadian power plant and energy storage customers with remote support.
Wärtsilä Energy in brief
Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our customers in decarbonisation by developing market-leading technologies. These cover future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS energy management platform. Wärtsilä Energy’s lifecycle services are designed to increase efficiency, promote reliability and guarantee operational performance. Our track record comprises 74 GW of power plant capacity and more than 80 energy storage systems delivered to 180 countries around the world. https://www.wartsila.com/energy
Wärtsilä in brief
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki.