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Fleet Optimisation Support

Fleet Optimisation Support

Support, troubleshooting and downloads for Wärtsilä Fleet Optimisation and Navigation Systems

Troubleshooting

Emergency – No Sail situation

For distributors

Get the information you need

This support hub provides assistance for:

Fleet Optimisation Solution (FOS)
ECDIS products
Voyage Charts & Data
Voyage Frontier

Access downloads, troubleshooting guidance, emergency support information, and product-specific resources using the sections below. If you need additional assistance, submit a support request and we'll ensure it reaches the right specialists.

Technical Support

Contact support for Technical FOS related issues.

FOS Technical Support

ECDIS Support

Contact support for ECDIS related issues.

Voyage ECDIS Support

Charts & Data Support

Contact support for chart and data related issues.

Charts & Data support

Frontier Support

Contact support for Voyage Frontier related issues.

Voyage Frontier Support

This section helps you resolve common issues yourself before contacting support. Troubleshooting topics are grouped by product type (for example ECDIS, Navi Planner 4000, Navi Planner 5).

Each topic can be expanded to show step‑by‑step guidance and next actions if the issue is not resolved.

ECDIS

ECDIS keyboard malfunction

Please follow the steps below:

Disconnect the keyboard power plug or USB connection from the workstation
Wait approximately 3 minutes
Restore the keyboard power or USB connection

If the issue is still not resolved:

Take a photo of the front side of the keyboard
Take a photo of the keyboard serial number label located on the back of the keyboard
Report the keyboard issue to Wärtsilä Customer Support and attach the photos

If troubleshooting does not solve the issue, you can proceed to contact support directly.

ECDIS error: Free disk space less than 2GB

Please follow the steps below:

Close all running applications on the workstation
Open Integrator and click Data Tool (password: transas, if prompted)/li>
From the Feature menu, select Crash Dumps, mark all crash dump files, and delete them
From the Feature menu, select Tracks, then Routes, and delete tracks and routes older than 6 months
If needed, copy tracks and routes to a virus-free storage device before deleting
Perform the above steps on all workstations

Navi Planner 4000

Navi Planner in Offline mode – if CSR460 is installed

Please follow the steps below:

Locate the CSR460 or Wärtsilä Translink unit
Remove the DC power connector (Loosen the securing screw before removing the green DC connector)
Wait 10 seconds and reconnect the power

Restart and verify:

Restart all workstations
Check the USR LED on top of the CSR460 and confirm it is ON
Wait for some time and verify the system comes back online

How to export PAYS reports

Please follow the steps below:

Check PAYS Server Status
Open NaviPlanner and go to status page
In Status Information, check the Connection Status section
If Internet is unavailable, reports can be exported and emailed manually:
In Task Selection Area, switch to Charts & Data
Go to and Click "Requests History"
Locate the PAYS report table
Identify and select reports with status: Created, Failed, or Sending
Press the right trackball button, from the drop-down menu, choose Export PAYS report
Send Report via Email
In the Email input box, enter the recipient (Important: it needs to be vessel email)
Specify the path to the external device where the report will be saved. Press OK
Send the saved report via your email program to [email protected]
Install Confirmation from Chart Server:
In the Charts tab, press Browse
Select the folder containing the PAYS report confirmation and Press Go
In the Source scan completed window, click Install selected items
Verify Confirmation in the Orders History table
Status will change to Received
Chart Server Message column will show the actual price

Navi Planner 5

Navi Planner 5 – ENP ERROR 407

Please follow the steps below:

Close NaviPlanner
Open File Explorer
Navigate to C:\ProgramData\UniNav\Navi-Planner\.uninav\AENP\Publications (Check in hidden item if "ProgramData" not found)
Locate the affected e-NP book
Delete all editions of that book from the folder
Restart the PC
Open NaviPlanner 5 and go to New Request
Select the ENP tab
Choose the required book and place an order for the latest updates and data

Important Notes:

Ensure only the latest edition of ENP is installed
Do not delete unrelated folders or files

ADP activation button is not accessible (greyed out)

Please follow the steps below:

Verify ADP Software installation

Open Product Deployment Manager
Check if the latest ADP software is installed

If not:

Download the latest version from https://www.wartsila.com/marine/products/data-service-downloads/fos-downloads.
Install it via Product Deployment Manager → Load from Disk. (Navi Planner must be closed during this process)
Open Navi Planner 5 and check ADP status

Request a full license

If not done - open NaviPlanner 5
Go to Charts & Publications → Chart Collection → Request History
Request a Full License
Wait until the request is completed
Restart Navi Planner 5 and and check ADP status

Restart ADP Proxy Service (if Step before does not work)

Close NaviPlanner 5
Use the Start search function and search for Services. (Run as Administrator)
Scroll to “Navi-Planner ADP Proxy Service”.
Double-click the service
Set Startup Type to Automatic and click Apply
Restart the PC
Open Navi Planner 5 and check ADP status

If troubleshooting does not solve the issue, you can proceed to contact support directly

Immediate guidance for situations where navigation is impacted and the vessel cannot safely sail.

Select the issue you are experiencing to see first‑aid instructions:

ECDIS Stuck in boot screen

Step 1. Remove external USB devices

Power off the affected workstation
Disconnect all external USB memory devices, for example:
- USB flash drives
- External hard disks
- Keyboard & Trackball
Power on the workstation again
Check if the system boots normally

Step 2. Check hard drive connection

If the issue persists:

Power off the workstation
Check the front side of the PC / computer unit
Ensure that all components are properly seated and tightened
The hard drive is located at the front of the unit
A loose hard drive connection can cause the system to stop at the boot menu
After confirming the connection is secure, power on the workstation
Verify whether ECDIS starts normally

Notes:

This issue can occur if the system attempts to boot from an external USB device. A slightly loose hard drive may also prevent successful booting, even without visible damage.

Emergency support phone

Please only use in emergency (no sail) - if not urgent, phone agents will redirect you to the support form

International: +46 77 146 01 00
USA & Canada: +1 321 426 9715 #2

ECDIS screen not working properly

Please follow the steps below:

Close all applications including Navi Sailor and Navi Planner
Shut down the workstation
Unplug the power supply plug from the damaged monitor
Wait 5 minutes then connect back the power plug
Turn on the station and verify if the display is fully operational

Emergency support phone

Please only use in emergency (no sail) - if not urgent, phone agents will redirect you to the support form

International: +46 77 146 01 00
USA & Canada: +1 321 426 9715 #2

System offline: How to request chart data

If the vessel is offline, chart licenses and updates can be requested via email as follows:

Create the Request

In Navi‑Planner, select Get Online
If online access is unavailable, choose the offline option and select the target media (e.g. USB stick)
Ensure a reply email address is configured under Settings > General, then save the request.
The request is stored on the external media in a folder named DataSet_YYYYMMDDTHHMMSS.

Send the Request