CSC banner

Customer Support
Centre (CSC)

CSC is a customer support channel that is being rolled out globally. Customers can contact CSC with whatever operative questions or needs related to any Wärtsilä Products and Services – Including the Wärtsilä Online Services. This support is currently available from the three existing centres (West/North/East) to customers in below listed countries.

CSC world map
CSC West
  • Antigua and Barbuda
  • Anguilla
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bonaire
  • Canada
  • Cayman Islands
  • Costa Rica
  • Curacao
  • Dominica
  • Dominican Republic
  • El Salvador
  • Grenada
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Jamaica
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Puerto Rico
  • Saba
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Maarten
  • Saint Vincent and the Grenadines
  • Suriname
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • USA
  • Virgin Islands, British
  • Virgin Islands, US
  • Wallis and Futuna
CSC North
  • Belgium
  • Denmark
  • Faroe Islands
  • Germany
  • Greenland
  • Ireland
  • Luxembourg
  • Netherlands
  • Switzerland
  • UK
CSC South
  • Albania
  • Azerbaijan
  • Bosnia Herzegovina
  • Croatia
  • Cyprus
  • Georgia
  • Greece
  • Israel
  • Italy
  • Kazakhstan
  • Kyrgyzstan
  • Macedonia
  • Malta
  • Monaco
  • Montenegro
  • Serbia
  • Slovenia
  • Tajikistan
  • Turkey
  • Turkmenistan
  • Uzbekistan
CSC East
  • Australia
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • Fiji
  • Guam (USA)
  • India
  • Indonesia
  • Laos
  • Malaysia
  • Maldives
  • Marshall Islands
  • Myanmar
  • Nepal
  • New-Zealand
  • Papua New-Guinea
  • Philippinies
  • Saipan
  • Singapore
  • Sri Lanka
  • Tahiti
  • Thailand
  • Timor L’ este
  • Tinian
  • Vietnam

How to contact the Customer Support Centre?

Customers in countries currently covered (see map and list above) can contact CSC as outlined below.

CSC West

(Americas)

Phone
8am – 7pm EST

Canada: +1 (902) 700 8141(1
Dominican Republic: +1 829 946 0499(1,2
Mexico: +52 555 350 9070(1,2
Panama: +507 304 7490(1,2
Puerto Rico: +1 954 256 5236(1
USA: +1 (954) 289 5892(1

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC North

(Europe)

Phone
7am – 5pm UTC

Denmark: +45 32 729 203(1
Germany: +49 40638 630 010(1
Netherlands: +31 10 742 0270(1
UK: +44 2036 999 935(1

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC South

(Europe)

Phone
8am – 5pm CET

Greece: +30 2111 98 48 71(1
Italy: +39 02 9475 4726(1,3
Turkey: +90 216 900 1373(1,4

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC East

(Asia & Oceania)

Phone
6am – 7pm SGT

Australia: +61 2 8319 6237(1
Bangladesh:+880 175555 0695(1
India: 000 800 050 1002(1
Indonesia: +62 21 3004 9731(1
Philippines: 1800 132 000 63(1
Singapore +65 6813 3101(1
Sri Lanka: +94 11 298 2658 (1

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

Support languages: 1) English, 2) Spanish, 3) Italian, 4) Turkish

 
Our promise: We get answers to all questions about any Wärtsilä product or service for all Wärtsilä customers with quality and speed!
 
© 2017 Wärtsilä