CSC banner

Customer Support
Centre (CSC)

CSC is a customer support channel that is being rolled out globally. Customers can contact CSC with whatever operative questions or needs related to any Wärtsilä Products and Services – Including the Wärtsilä Online Services. This support is currently available from the four existing centres (West/North/East/South) to customers in below listed countries.

CSC map
CSC West
  • Antigua and Barbuda
  • Anguilla
  • Argentina
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bonaire
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Curacao
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Grenada
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Jamaica
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Saba
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Maarten
  • Saint Vincent and the Grenadines
  • Suriname
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Uruguay
  • USA
  • Virgin Islands, British
  • Virgin Islands, US
  • Wallis and Futuna
CSC North
  • Austria
  • Belarus
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • Germany
  • Greenland
  • Hungary
  • Ireland
  • Latvia
  • Lithuania
  • Luxembourg
  • Moldova
  • Netherlands
  • Norway
  • Poland
  • Romania
  • Slovakia
  • Sweden
  • Switzerland
  • UK
  • Ukraine
CSC East
  • Australia
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • Fiji
  • Guam (USA)
  • India
  • Indonesia
  • Iran
  • Iraq
  • Jordan
  • Laos
  • Malaysia
  • Maldives
  • Marshall Islands
  • Myanmar
  • Nepal
  • New-Zealand
  • Oman
  • Pakistan
  • Papua New-Guinea
  • Philippinies
  • Saipan
  • Saudi Arabia
  • Singapore
  • Sri Lanka
  • Tahiti
  • Thailand
  • Timor L’ este
  • Tinian
  • United Arab Emirates
  • Vietnam
CSC South
  • Albania
  • Angola
  • Azerbaijan
  • Benin
  • Bosnia Herzegovina
  • Botswana
  • Burkina Faso
  • Cabo Verde
  • Cameroon
  • Central African Republic (CAR)
  • Chad
  • Comoros
  • Croatia
  • Cyprus
  • Democratic Republic of the Congo
  • Republic of the Congo
  • Djibouti
  • Equatorial Guinea
  • Eritrea
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Greece
  • Guinea
  • Guinea-Bissau
  • Israel
  • Italy
  • Kazakhstan
  • Kenya
  • Kyrgyzstan
  • Lesotho
  • Liberia
  • Macedonia
  • Madagascar
  • Malawi
  • Mali
  • Malta
  • Mauritania
  • Mauritius
  • Monaco
  • Montenegro
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Rwanda
  • Sao Tome and Principe
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Slovenia
  • Somalia
  • South Africa
  • South Sudan
  • Sudan
  • Swaziland
  • Tajikistan
  • Tanzania
  • Togo
  • Turkey
  • Turkmenistan
  • Uganda
  • Uzbekistan
  • Zambia
  • Zimbabwe

How to contact the Customer Support Centre?

Customers in countries currently covered (see map and list above) can contact CSC as outlined below.

CSC West

(Americas)

Phone
8am – 7pm EST

Argentina +54 11 5984 4054(1,2
Brazil +55 21 3500 0194(1,2
Canada: +1 (902) 700 8141(1
Chile +54 11 5984 4054(1,2
Colombia +57 1 508 8582(1,2
Dominican Republic: +1 829 946 0499(1,2
Ecuador +593 2 393 1574(1,2
Mexico: +52 555 350 9070(1,2
Panama: +507 304 7490(1,2
Peru +51 1 700 7974(1,2
Puerto Rico: +1 954 256 5236(1
USA: +1 (954) 289 5892(1

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC North

(Europe)

Phone
7am – 5pm UTC

Denmark: +45 32 729 203(1
Finland: +358 9 4245 4217(1
Germany: +49 40638 630 010(1
Hungary: +36 18 088 156(1
Netherlands: +31 10 742 0270(1
Norway: +47 56 999 035(1
Poland: +48 588 811 654(1
Sweden: +46 31 361 3467(1
UK: +44 2036 999 935(1

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC South

(Europe)

Phone
8am – 5pm CET

Cameroon: +34 944580024(1
Greece: +30 2111 98 48 71(1
Italy: +39 02 9475 4726(1,3
Kenya: +34 944580032(1
Nigeria: +34 944580029(1
Senegal: +221 338654103(1
South Africa: +27 213002750(1
Turkey: +90 216 900 1373(1,4

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC East

(Asia, Oceania, Middle East)

Phone
6am – 7pm SGT

Australia: +61 2 8319 6237(1
Bangladesh:+880 175555 0695(1
India: 000 800 050 1002(1
Indonesia: +62 21 3004 9731(1
Pakistan: +65 3158 1201(1
Philippines: 1800 132 000 63(1
Saudi Arabia: +973 1619 9152 (1
Singapore +65 6813 3101(1
Sri Lanka: +94 11 298 2658 (1
United Arab Emirates: +973 1619 9110 (1

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

Support languages: 1) English, 2) Spanish, 3) Italian, 4) Turkish

 
Our promise: We get answers to all questions about any Wärtsilä product or service for all Wärtsilä customers with quality and speed!
 
© 2017 Wärtsilä