24/7 Wärtsilä Expertise Centres to offer unparalleled technical and operational support to customers in Middle East & Asia

Wärtsilä Corporation, News, 27 April 2020 at 11:30 UTC+2

The technology group Wärtsilä’s Expertise Centres (ECs) in Middle East and Asia are expanding to 24/7 manned operations. The centres provide operational support and maintenance planning for customers in energy industry which have a Lifecycle solution agreement with Wärtsilä. The ECs to expand to 24/7 manned operations are located in Dubai, United Arab Emirates and Chennai, India. The Dubai centre was the first to shift to manned operations on April 16, 2020, in response to the COVID-19 crisis and the need for remote support.

The other ECs based in Jakarta and Dhaka will continue to operate 24/7 from home-based connectivity. To meet full functionality needs, unmanned ECs will get help from the manned ECs. The latter will help to maintain and optimise power plant performance over their lifecycle even in challenging situations. Wärtsilä’s engine technology and services enable remote on-line monitoring of selected parameters, with advice and recommendations based on the analysis of data from monitoring the condition and performance of the specified machinery. This results in operational cost benefits for customers, due to (among others) a reduced need for manpower on site, as the performance of the plant can be supported with real-time monitoring by Wärtsilä experts.

“The unprecedented challenges that we are facing today have driven us to further develop our remote expertise support. We aim to improve customer satisfaction by diagnosing problems faster and more accurately, and by running more efficient services operations so that our customers can experience the new normal with the help of our services”, says Alexandre Eykerman, Energy Business Director, Middle East, Wärtsilä Energy Business.

“Wärtsilä is committed to support our customers in keeping their power plants running safely and smoothly even during the toughest of times. Digitally enabled 24/7 technical support provided by the Expertise Centres in Middle East & Asia is an invaluable service that ensures uninterrupted technical and operational support to our customers”, says Henri van Boxtel, Energy Business Director, South Asia, Wärtsilä.

Wärtsilä Lifecycle solution agreements enable a holistic view of power generation operations, and the customer is served by experts and ECs all the way. Among the services the ECs deliver are performance management, operational support and maintenance management and analytics. Altogether these enable the full potential of assets to be realised, as well as guaranteed performance, operational efficiency and optimised maintenance of the plant.

Read more:
Wärtsilä Lifecycle solutions

Image caption: Wärtsilä’s Expertise Center in Dubai is operational 24/7 for the Agreement Customers


For more information, please contact:

Edwin Magesh
General Manager, Expertise Services, Services Operations
Wärtsilä Energy Business
Tel. +65 68 749 547

Aziz Sarder
Area Centre Manager, Dubai Expertise Centre
Wärtsilä Energy Business
Tel. +97 14 885 7222

James Rajan
General Manager, Operations Wärtsilä India & M.D Wärtsilä Lanka
Wärtsilä Energy Business
Tel +91 97 9093 8047


Wärtsilä Energy Business in brief
Wärtsilä Energy Business leads the transition towards a 100% renewable energy future. We help our customers unlock the value of the energy transition by optimising their energy systems and future-proofing their assets. Our offering comprises flexible power plants, energy management systems, and storage, as well as lifecycle services that ensure increased efficiency and guaranteed performance. Wärtsilä has delivered 72 GW of power plant capacity in 180 countries around the world.

Wärtsilä in brief
Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.