The technology group Wärtsilä has established its latest Expertise Centre (EC) in Singapore. Based within the company’s Acceleration Centre facilities, the EC provides various value-adding support functions, including for example, operational support and dynamic maintenance planning, for those Marine and Energy business customers having Lifecycle Solution agreements with Wärtsilä. Wärtsilä Expertise Centres currently monitor some 900 installations with more than 2000 engines around the world.
The new Singapore EC complements Wärtsilä’s nine other EC units located in strategic locations around the world. Together, the centres support Lifecycle Solution agreement customers with advice and recommendations based on the analysis of data from monitoring the condition and performance of the specified machinery. These ECs act as a contact point where power plant and ship owners and operators can receive assistance for day-to-day operations and unforeseen situations. They can also identify improvement possibilities, which can then be communicated accordingly. By enabling an holistic view of operations, and through performance guarantees, the centres aim at creating added customer value.
Among the benefits these Expertise Centres deliver are the management and optimisation of performance, which enables the full potential of assets to be realised, as well as maintenance management and analytics to ensure the efficiency of the maintenance activities. These benefits are based on the use of the latest digital tools allowing instant customer support.
“Our aim is always to serve the customer better. We do this by using the latest technology and proven methods to increase the asset’s reliability and availability, while at the same time reducing the need for unplanned maintenance. The customer can rely on Wärtsilä ensuring that operational performance is maintained at the right level, and the new Singapore EC emphasises our commitment to long-term partnerships with our customers,” says Erik Ristiluoma, Director, Contract Management, Wärtsilä Marine.
The centre, which became fully operational on November 1, can also host face-to-face meetings with customer personnel to discuss all matters relating to the operation and maintenance of their machinery.
Image caption: The new Wärtsilä Expertise Centre in Singapore complements nine other such centres to provide instant global customer support.
Ms Marit Holmlund-Sund
General Manager, Positioning, Marine Business Marketing
Tel: +358 10 709 1439
Wärtsilä in brief:
Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.