The technology group Wärtsilä and US-based cruise operator Norwegian Cruise Line Holdings (NCLH) have signed a renewal of their existing performance-based service agreement. Joint continuous improvement efforts ensure that the engines on board of 10 NCLH cruise ships run at optimum performance levels. Wärtsilä supplies NCLH with maintenance service, carried out together by the two companies to secure the safety, engine reliability and performance of the vessels.
The renewed service agreement, signed in May 2017, and relevant to the maintenance of 45 Wärtsilä engines installed on NCLH vessels is tailored to the needs and expectations of NCLH’s global operations. The contract extends from scheduled maintenance and spare parts to training programmes and from annual audits to monthly key performance indicator reviews, which measure the performance of Wärtsilä against the jointly set targets.
Guaranteed operational reliability of NCLH’s fleet
The contract provides Wärtsilä’s Dynamic Maintenance Planning (DMP), so that engine maintenance can be carried out according to actual needs, enabling optimal availability and minimal risk of disruptions. Condition Based Maintenance (CBM) optimises the availability, reliability and performance of Wärtsilä engines on NCLH vessels through the diagnostics of key parameters and on-time decision support.
The contract is part of Wärtsilä’s digital portfolio and covers a broad scope of services, including maintenance planning, periodic technical surveys, dedicated technical support and expertise for major overhauls, spare parts supply and workshop services. In addition, Wärtsilä offers NCLH performance guarantees, such as Response Time Guarantee and Quality Guarantee, which ensure that the contractual performance targets are met. The agreement spans over two years, with a renewal option for three additional years.
Wärtsilä continues to provide training to the NCLH crew. The training ensures that the vessels’ engines are maintained to the highest standards, and the crew is able to work in full coordination with Wärtsilä’s technical team. Overall, the partnership is focused on safe operation of the vessels.
“We are pleased to renew our partnership with Wärtsilä, after working together productively for the past five years. Wärtsilä’s expertise in engine maintenance and performance gives us peace of mind, increases the safety of cruise travel and improves the satisfaction of our customers,” says Robin Lindsay, Executive Vice President, Vessel Operations, Norwegian Cruise Line Holdings.
“We are happy to continue the improvement of operational reliability and availability of NCLH vessels. Our shared commitment to ship efficiency, highest maintenance standards and safety of the ships enables Wärtsilä to fulfil the needs and expectations of NCLH,” says Walter Reggente, Vice President, Wärtsilä Services, Americas.
Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.
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Caption: The renewed service agreement between Wärtsilä and Norwegian Cruise Line Holdings covers 10 cruise ships transiting around the world – here cruise ship Marina in Sydney.
For further information, please contact:
General Manager, Services Sales
Wärtsilä North America
Tel: +1 954 5526285
Tel: +358 40 167 1755
Wärtsilä Services in brief
Wärtsilä Services provides high-quality lifecycle services that enhance customers’ business. Its broad range of services supports both shipping and power generation companies, whenever and wherever needed. Solutions range from spare parts and basic support to ensuring the maximised lifetime, increased efficiency and guaranteed performance of the customer’s equipment or installation – in a safe, reliable, and environmentally sustainable way.
Wärtsilä in brief
Wärtsilä is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation and total efficiency, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2016, Wärtsilä's net sales totalled EUR 4.8 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.