Wärtsilä employees sitting in front of a screen
Wärtsilä Online service hub

Keeping your assets in shape is hard. Wärtsilä Online makes it easier.

Power plant and ship maintenance made easy – Wärtsilä Online

Are you looking for a better way to keep your assets in top shape and your operations compliant, while staying on budget? Then Wärtsilä Online is for you!

As a ship or power plant owner or operator, you want reliable operations. But keeping your assets running reliably can be hard. Scattered tools and data make decision-making difficult – and you have added pressure to make sure that your operations comply with stricter environmental regulations. With poor quality, scattered or unconnected data you might face unpleasant and costly surprises.

Wärtsilä Online can solve this challenge for you. Wärtsilä Online will let you do the following things:

  • keep your assets in top condition
  • get all the information and support you need from a single service hub
  • find genuine OEM parts from Wärtsilä that will keep your operations compliant
  • get genuine OEM parts delivered quickly to your location

With Wärtsilä Online you can save time, improve operating results and avoid costly surprises because all the information you need is available in a single service hub.

Get a demo

On-board the passenger vessel, Pearl Seaways, we have been using the Wärtsilä Online services intensively since the introduction of the portal and it has grown into a real time saver for us.

Rasmus Andersen, 2nd Engineer on DFDS Seaways’ vessel Pearl Seaways

At a glance: What you can do with Wärtsilä Online

  • Find and order genuine Wärtsilä OEM spare parts quickly and easily
  • Access up-to-date technical manuals, bulletins, and service history
  • Get direct support from Wärtsilä experts for technical questions or troubleshooting
  • Track orders, deliveries, and warranty claims in one place
  • Integrate with procurement platforms for seamless purchasing

How does Wärtsilä Online speed up spare parts purchasing?

Finding and buying the right spare parts can be difficult and time-consuming. You also need to make sure the spare parts are available exactly when you need them. Wärtsilä Online helps you solve these problems.

With Wärtsilä Online, you can:

  • see spare part availability and prices before you order
  • find and order the correct spare parts
  • create requests for quotation (RFQs) and Purchase Orders (PO)
  • track and trace spare part deliveries
  • register and follow spare part and warranty claims
  • see your spare part order history

To make maintenance even easier, you can:

  • buy predefined spare part kits and sets for a wide range of applications
  • get tailored packages for specific needs

Don’t have access to Wärtsilä Online yet? Fill out the registration form and you will get access within a few business days.

Want to learn more about the benefits of genuine marine spare parts?  Download the white paper:
5+1 great reasons why genuine spare parts are the best choice for your vessel

How can I get technical support if I have a technical question or need to solve a problem?

Do you need an answer to a technical question or help to solve a technical problem with your vessel or power plant equipment? Get 24/7 access to the latest technical information with Wärtsilä Online. You will find:

  • technical manuals
  • service bulletins
  • installation data
  • service history

As a Wärtsilä Online user, you also have direct access to Wärtsilä’s technical experts. You can create a technical support request and find answers to your previous support requests. You can also update your equipment data, such as engine running hours. 

When you update your running hours, you’ll gain two important benefits:

  • You will get help faster from Wärtsilä experts if your vessel or power plant has an engine problem 
  • You will be notified well before the next recommended service interval for your engine. (There are five strong reasons why planning ship maintenance early is a good idea.)

Update my running hours now

Does Wärtsilä Online work with the tools I already use?

Wärtsilä Online can be integrated with your procurement platform as a PunchOut solution. This allows you to leave your company’s procurement system and shop directly on the Wärtsilä Online service hub. When you add items to your shopping cart, the cart is ‘punched back’ into your company’s own system for approval and processing.

You can also buy genuine Wärtsilä marine OEM spare parts easily with your existing procurement or fleet management system, including:

  • Shipserv
  • Procureship 
  • Sis Commerce
  • Sertica
  • Mespas 
  • Mariapps
  • JiBe

Do you want to see how easy it is to buy spare parts with a procurement or fleet management system? Download the infographic.

Do you need help finding the solution that best fits your needs?

The value of the new process has been appreciated by all our users because their job has been made easier. We have reduced inefficiency and increased flexibility. We would recommend integration to any other companies in our position.

Group Manager at BSM Supply Chain Management

What are the benefits of Wärtsilä Online?

Keeps your assets in top shape

  • Wärtsilä Online makes it much easier and less stressful to keep your vessel or power plant in top shape.
  • You can find and buy genuine, high-quality OEM parts that will keep your operations reliable and compliant – and get the information and technical support you need – all from a single service hub.
  • Wärtsilä Online also works with the tools you already use.

Saves time

  • Find and buy genuine OEM parts easily and quickly with Wärtsilä Online, and get them delivered quickly – 90% of orders are fulfilled directly from our inventory.
  • The support and information that you need is available in one place, in Wärtsilä Online. You won’t waste time looking for the data in several different tools.
  • You can request for quotation for ready-made spare part kits and sets for a wide range of needs as well as tailored spare part packages.

Helps you stay on budget

  • Get the latest information before you order including prices, availability, and technical documents.
  • Wärtsilä Online gives you all the information you need to stay on budget and avoid unexpected costs.

Keeps your operations compliant

  • When you buy parts through Wärtsilä Online you can be confident that they will comply with internationally recognised quality standards and regulations.
  • Compliant parts help you to avoid fines and reduce the risk of lost business and reputational damage.

Do you want to learn more about how OEM spares can keep your operations compliant and sustainable? Read these articles:

How to get started with Wärtsilä Online?

Get started with Wärtsilä Online in three easy steps:

1. Fill in the registration form

The first step is to fill in the registration form. Our team will review your request within a few working days.

2. Activate your account

Next, you will receive a welcome email from Wärtsilä Online. Click on the link in the email to activate your Wärtsilä Online account. If the welcome email hasn’t arrived within a few working days, check your junk or spam folder.

3. Set your password

Clicking on the link in the welcome email will take you to Wärtsilä Online. You can then set your login password. That’s it. You are now ready to start using Wärtsilä Online! 

If you have any problems with Wärtsilä Online, check out these tutorial videos or contact us – we’re happy to help!

Do you have questions about Wärtsilä Online or integrating it with your company’s own procurement system? Get in touch.

What benefits have customers gained from Wärtsilä Online? 

See how others have used Wärtsilä Online to their benefit, to keep their assets in shape.

  • Euronav
    Easier, more accurate procurement with Wärtsilä

    Euronav Ship Management (Hellas) Ltd, an independent tanker company, has found a better way to manage their procurement process.

    Read more
  • DFDS
    DFDS A/S

    With the new and improved Wärtsilä Online, customers can now manage their installation and equipment efficiently by accessing information online

    Read more
  • Antigua-Power-Company
    Antigua power company

    Antigua Power Company enhanced their spare parts handling process and troubleshooting by using Wärtsilä Online

    Read more
  • EGSAerial_Matanuska
    Matanuska Electric Association

    Wärtsilä Online speed up the parts procurement process in the 171-megawatt natural-gas-powered power plant Eklutna Generation Station in Alaska.

    Read more

Where can I learn more about Wärtsilä Online? 

 

How Wärtsilä Online saves you time

Watch the video to see for yourself how Wärtsilä Online saves you time and improves efficiency.

How to use Wärtsilä Online

Watch our tutorial videos to learn how to use Wärtsilä Online.

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FAQ about Wärtsilä Online

General

Who is Wärtsilä Online for?

Wärtsilä Online is for owners and operators of vessels or power plants that are equipped with Wärtsilä engines and other Wärtsilä equipment.

What products does Wärtsilä Online cover?

The Wärtsilä Online service hub covers a wide range of solutions for ships and power plants, including 4-stroke engines, propulsion equipment and systems, exhaust treatment systems, auxiliary gensets and the QuantiParts portfolio. 

Which web browsers can I use to access Wärtsilä Online?

Google Chrome ensures the best possible user experience when accessing Wärtsilä Online. Wärtsilä Online is also compatible with Firefox, Safari and Microsoft Edge browsers.

What languages does Wärtsilä Online support?

Wärtsilä Online supports the following languages:

  • English
  • Spanish (Latin American) – Español Latinoamericano
  • Portuguese (Brazilian) – Português Brasileiro
  • Russian – Русский язык
  • Japanese – 日本語
  • Simplified Chinese – 简体中文

Communicating with our support teams via Wärtsilä Online in English will ensure the fastest possible response to your query.

NOTE: Technical documentation from Wärtsilä is available in English.

Setting up and signing in

Why haven’t I received my Wärtsilä Online welcome email?

Once you have registered, your Wärtsilä Online account should be set up within a few working days. If the welcome email hasn’t arrived within a few working days, check your junk or spam folder. If you cannot find the welcome email, please request access to Wärtsilä Online again using the registration form.

How do I reset my Wärtsilä Online password?

If you have forgotten your Wärtsilä Online password, please visit https://online.wartsila.com, click ‘Forgot password?’, enter your email address and we will send you instructions on how to reset your password.

How long is my password valid for?

To keep your Wärtsilä Online account secure, your password will expire after 180 days. We will send you reminders to change your password well in advance before it expires.

Services and features

Where do I find information about Wärtsilä spare parts?

In the Wärtsilä Online Commerce service, you can see the price and availability of parts and request quotations or place purchase orders. You can also see your full account history. 

You will be able to: 

  • view the progress of your quotations, orders and deliveries with related documents such as packing lists and proforma invoices
  • track and trace your deliveries
  • view invoices related to your spare parts orders
  • create and view VAT statements

What kind of technical documents and software files can I find in Wärtsilä Online?

In Wärtsilä Online you can find, for example:

  • bulletins
  • manuals
  • spare parts catalogues
  • service work reports
  • software installation files

You can also create a technical support request and find answers to your previous support requests.

What are Wärtsilä Online bulletins?

Wärtsilä Online bulletins are technical service bulletins and notifications that are shared through the Wärtsilä Online platform. They include:

  • Technical updates on engines and equipment
  • Service recommendations and upgrade instructions
  • Safety notices and compliance guidelines
  • Product enhancements and lifecycle support changes

Wärtsilä Online bulletins help you maintain operational reliability, stay compliant with regulations and plan service activities.

 

Keep your assets in top shape with Wärtsilä Online.