Data Service Downloads
Remote maintenance, updates and troubleshooting for wärtsilä voyage products and solution
Remote troubleshooting, issues and emergencies notifications, software and licenses updates for all Wärtsilä Voyage products and solutions. No need for physical service attendance: virtual engineers assist your operations.
Take advantage of prioritised support infrastructure to serve your operations, accelerated by system intelligence
Get online technical and operational support service via support portal
Be always aware of the latest software updates and get them from anywhere anytime
All the most important questions and answers along with illustrative cases and helpful knowledge are always at your service
Access our Virtual Service Engineer, analyse and solve issues, install software updates, licenses and hot fixes and chat with the crew. It is as if the service engineer is next to you
The Virtual Service Engineer avoids unnecessary visits and related costs
Any vessel having a Transas solution on board (Navi‐Sailor ECDIS, Navi‐Radar) from Wärtsilä Voyage subscribing to ASA takes advantage of the five key advantages described above.
No, by default our FOS customers already enjoy the priority services and do not pay for ASA.
Very easy. Contracting (part of) the fleet is through a single ASA. Signing‐up and ‐off vessels can be done at any given time without start/stop/penalty/admin fees. Pls contact our 24/7 Customer Support team or your local Wärtsilä Account Manager.
Connecting ECDIS has many advantages, specifically when delivering nautical information, remote support and cyber security reasons. However, if you do not wish to connect the ECDIS, signing up for ASA still makes sense. All services will be available except the remote troubleshooting. We support the crew with priority service using voice, email and service attendance when required.
No problem! Just contact your local Wärtsilä Account Manager, and we will reach out to you immediately to discuss the various options available for your specific system.
If you are part of the software upgrade services, you will be entitled to receive all major and minor software upgrades for all covered licensed modules in your simulator complex, as and when it fits with your operational schedule. Typically, minor upgrades happen each year, and major version upgrades approximately every two years.
It’s easy! Once you sign up, we will register a main point of contact for your organization, who can then also add as many members as you wish. Each has a secure login and password and can access the portal from any device with internet access, PC’s, tablets, or mobile devices.
This is also easy! Just contact your local Wärtsilä Account Manager and he will provide you with a proposal and simple agreement. Once it’s signed up, you will then be contacted by one of our local Project team to set you up and you will very quickly be able to enjoy the many benefits and values of Smart Support!
Smart Support covers all systems that use our Navi-Harbour and Navi-Monitor family of solutions.
Yes, please register and tick the box to show you have an existing Support & Maintenance contract.
The standard Smart Support agreement is 12 months, but this can be cancelled by either party by giving 3-month notice in writing.
When you register, you will be sent one primary “Administrator Log-In Account”. The Administrator can create multiple “User Log-In Accounts”, for example separate accounts for VTS Supervisor, Operators, local technicians, etc.