Wärtsilä UK and Ireland Customer Charter – our promise to you

• Safety First
  All Wärtsilä staff will be fully trained to the highest level including Health and Safety working practices

• Environmentally focused
  We will minimise our impact on the environment and provide solutions that allow our customers to do the same
  
  
• We put customers at the heart of everything we do
  -We will fully understand and proactively add value to our customer's business
  -Our processes will make it easy for you to do business, we strive for customer excellence
  
  
• We are there whenever you need us
  -We always support our customer's needs on a local and global level
  -We can provide a 24/7 operation and will always meet the commitment agreed with you
  
  
• We provide the highest standard of customer support and service:
  -Each of our customers will have the details to contact Wärtsilä wherever they are in the world
  -Each order received will have a person who is accountable for meeting the customer’s requirements
  -The telephone will be answered within 5 rings
  -Our engineers will have excellent fault finding capabilities
  -We intend to resolve all customer problems on the first visit
  -Parts can be delivered the same day if required