Wärtsilä in the UK

Wärtsilä UK and Ireland Customer Charter – our promise to you


  • Safety First
    All Wärtsilä staff will be fully trained to the highest level including Health and Safety working practices
  • Environmentally focused
    We will minimise our impact on the environment and provide solutions that allow our customers to do the same

  • We put customers at the heart of everything we do
    -We will fully understand and proactively add value to our customer's business
    -Our processes will make it easy for you to do business, we strive for customer excellence

  • We are there whenever you need us
    -We always support our customer's needs on a local and global level
    -We can provide a 24/7 operation and will always meet the commitment agreed with you

  • We provide the highest standard of customer support and service:
    -Each of our customers will have the details to contact Wärtsilä wherever they are in the world
    -Each order received will have a person who is accountable for meeting the customer’s requirements
    -The telephone will be answered within 5 rings
    -Our engineers will have excellent fault finding capabilities
    -We intend to resolve all customer problems on the first visit
    -Parts can be delivered the same day if required