Simulation and Training
My simulators are currently under a Transerv agreement or warranty. How do I go about adding the Connect or other Smart Support services to my coverage?
No problem! Just contact your local Wärtsilä Account Manager, and we will reach out to you immediately to discuss the various options available for your specific system.
How often will my simulator software be upgraded?
If you are part of the software upgrade services, you will be entitled to receive all major and minor software upgrades for all covered licensed modules in your simulator complex, as and when it fits with your operational schedule. Typically, minor upgrades
happen each year, and major version upgrades approximately every two years.
How do members of our simulation team access the support Portal?
It’s easy! Once you sign up, we will register a main point of contact for your organization, who can then also add as many members as you wish. Each has a secure login and password and can access the portal from any device with internet access,
PC’s, tablets, or mobile devices.
We are interested in Connected services – what is the sign up procedure?
This is also easy! Just contact your local Wärtsilä Account Manager and he will provide you with a proposal and simple agreement. Once it’s signed up, you will then be contacted by one of our local Project team to set you up and
you will very quickly be able to enjoy the many benefits and values of Smart Support!