Wärtsilä Advanced technical support

Wärtsilä Advanced technical support provides our customers the most responsive and professional technical support available. Wärtsilä Advanced technical support is especially for our customers in need of both proactive and responsive technical expert support and direct contact to dedicated technical support team, with guaranteed response time to technical matters.

CORE and Advanced technical support

Wärtsilä’s technical support offering is composed of two service level options: CORE technical support and Advanced technical support. Customers investing in Wärtsilä equipment automatically get access to the Core level support which includes access to Wärtsilä Online Services with up-to-date technical information and documentation. Technical support is available on the CORE level through Wärtsilä Online Services TechRequest feature or by phone. The Advanced technical support adds to these services a dedicated technical support team with access to priority service and support guarantee. The Advanced technical support ensures that risks are minimised and gives access to the best possible level of personal service and expertise at all times.


Wärtsilä Advanced technical support key benefits:

  • Direct access to expertise in Wärtsilä team, including Team Forum collaboration
  • Dedicated technical support, special focus on proactivity
  • Priority for technical support, parts and field service

To learn more about Wärtsilä Advanced technical support

Online Services

Learn more about Wärtsilä Online Services, CORE level

Parts and Technical Support

Learn more about Parts and Technical Support
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