Assured operations

Wärtsilä Assured Operations is a service for marine customers that provides access to round-the-clock support for troubleshooting and resolving engine operational issues.

Wärtsilä Assured Operations brings our technical experts to your vessel via a remote connection to support your on-board crew and operators with engine operational issues. You can also send us performance and maintenance data, from which we can analyse engine condition and reliability, and receive a condition analysis report. The service gives you access to technical experts in our Wärtsilä Expertise Centres who can support you round the clock via chat, video and audio collaboration tools.

    Benefits
    • Get remote support from technical experts in our Wärtsilä Expertise Centres
    • Benefit from audio, video and text chat support 
    • Resolve 90% of issues remotely and help to prevent unplanned interventions
    • Recommendations and decision support if maintenance actions cannot be performed on time
    Related products
    Download Remote Guidance brochure

    Remote Guidance

    Wärtsilä Voyage Solutions Services (VSS) introduces an extended remote guidance concept for navigation and automation systems. Remote guidance empowers easy remote support and collaboration through augmented reality, mobile connectivity kits or extended use of onboard installations. It allows field service professionals to quickly respond remotely to issues raised by customers and/or co-workers and assist them with a solution.

    Contact us

    Please fill in the form, we aim to respond within 1-2 business days depending on the enquiry. For an existing installation, provide all necessary details to identify the installation and the equipment. Fields indicated with an asterisk (*) are required. 

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