Customer support

Wärtsilä offers a wide range of products and services and to ensure that you get the most out of your asset throughout its lifetime, we offer full lifecycle support for you. With any question related to any Wärtsilä product our experts are there to support you. With Wärtsilä Online you can access and manage your installations and services anytime, anywhere and with any device, making your work more efficient, productive and reducing manual steps. 24/7 access to real-time information and data helps to optimise your operations and business.

Local services

In Pakistan Wärtsilä offers its clients services like field maintenance, workshop repair, operation and maintenance (O&M), operation management, service agreements, fuel change, technical services, training, plant re-location, automation upgrades and modifications. The team is competent to execute all types of service tasks with minimal expatriate support. Supply of OEM parts is one of Wärtsilä’s crucial offerings.

Wärtsilä has O&M and Maintenance contracts for an installed base of more than 0.6 GW. This is a strong indicator of its position in the market as a dependable lifelong business associate for the reliable functioning of customer project.

Wärtsilä in Pakistan has successfully executed a number of services projects including fuel change, relocation of plants and rehabilitation of used gen sets. Wärtsilä Pakistan provides:

• Total service solutions: one-stop-shop
• Customer support lifecycle efficiency solutions
• Environmental solutions

In addition to its energy customers, Wärtsilä in Pakistan is also serving its marine customers including Pakistan National Shipping Corp., Pakistan Navy, Karachi Port Trust and certain commercial vessels under the Pakistani flag.

Wärtsilä in Pakistan also provides after-sales service in Afghanistan.