Narendra V Newaskar

General Manager, Field Services & Technical Services

Mumbai, India

21 years at Wärtsilä

Originally from India


The Indian way

In his work as a General Manager of Field Services and Technical Services in Wärtsilä India, Narendra Newaskar deals a lot with people. “Most importantly, I’m accountable for the safety and well-being of more than 100 Field Services and Technical Services experts. In addition, I’m accountable for excellent customer service; being there for them at the right time, at the right place, delivering with high quality!”

Being open to new things, Narendra has been part of various improvement initiatives in Wärtsilä, such as creating a more flexible capacity management system and improving the utilisation rate of Wärtsilä Field Services in Middle East and Asia. He has also been setting up virtual office set-up in various locations in India. “The work environment in Wärtsilä provides freedom to us employees to do some business experiments – of course within the boundaries of organisational benefit,” Narendra tells.

When asked about Wärtsilä’s most significant developments, Narendra re-mentions safety. “Most importantly safety of employees has strengthened much more as compared to earlier times. In addition, Wärtsilä has focused on strengthening our global processes which ensures same high-quality experience for any customer dealing with Wärtsilä, no matter where they are,” Narendra describes.

"Also, the shift from providing products to delivering solutions has been significant. Enhancing the portfolio to cover complete value chain for customer keeps Wärtsilä ahead of times,” Narendra continues. “I see Wärtsilä working big way in digital space in the next decade or so. This, I am sure, brings lot of opportunities for India to contribute in this journey of Wärtsilä through highly skilled resources.”

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Wärtsilä turns 185 in 2019 and we are celebrating this milestone by introducing you to our people and their work, and what has motivated them to be a part of our success story. Their skills and commitment truly represent what makes our business what it is today. Read the stories of 185 Wärtsilians from across the globe.

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