Customer satisfaction

Results of surveys measuring customer satisfaction.

To put our customers’ interest always first, Wärtsilä uses an integrated customer feedback process. Wärtsilä's aim is to achieve excellent long-term customer relationships by understanding the domain in which our customers operate. While challenges may arise in our kind of business, by carefully listening to our customers, taking a pro-active approach, and addressing their needs, relationships will develop.

Our customers provide us with important feedback during project deliveries, as well as during the operation of their installations. To ensure that we meet our customers’ expectations, their feedback is systematically reviewed and the needed actions are taken accordingly, at both the operative and management levels. In addition, Wärtsilä collects feedback during different events, activities and interactions with our customers.

Customer satisfaction 2015 2014 2013 2012 2011
Marine Solutions 7.9 8.0 8.2 8.1 8.1
Services 8.6 8.5 8.5 8.4 8.3
Energy Solutions 8.3 8.7 8.5 8.5 8.4
Sample 4 342 4 225 3 911 3 022 2 188

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