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SERVICES

Optimizing customer operations whenever, wherever is our shared passion

PARTS AND TECHNICAL SUPPORT

Purchase spare parts via Wärtsilä Online Services

High quality OEM parts are critical for making sure that your installation works without problems day in and day out, delivering optimum performance throughout its entire lifecycle. New and old installations should all be managed in a modern way, and the spare parts used should always be of the latest standard and specifications.

Our one stop shop concept means that you have one contact point for all spare parts and consumables for engines, gensets and auxiliary equipment, and for mechanical and electrical systems. Fast response times and cost-effective on-time delivery is ensured via our Global Logistics Services.

In the Online Services you can order OEM spare parts online 24/7. You have access to spare part catalogues for your equipment, price and availability information, and spare part ordering. You can track and trace all spare part deliveries through the service regardless if the order was placed in the web shop or not.  You also have the possibility to send RFQs and place orders directly to Wärtsilä, as well as get a full overview of your order and quotation history. 

Online Services 

If you don’t have access to Wärtsilä Online Services, please contact Online.Support@Wartsila.com or use the request form available behind the following link http://www.wartsila.com/online-services.


Technical support

Proactive screening and analysing of field feedback forms the basis for our technical support. The analysed information is shared with relevant stakeholders for initiating and facilitating product improvement and development.  As part of our proactive technical support, we regularly share technical knowledge to our customers and operators of Wärtsilä products, as well as for internal use, via Service Bulletins and other technical documentation.

Our technical support personnel have wide product and solution related knowledge. Equally we have personnel with deep technical knowledge related to supporting systems, measurement technologies and other special areas. Based on your situation and identified issues, we can provide Q&A type of technical support and related analysis. On-site technical problem solving and deep technical investigations are also part of our technical support offering, as well as online troubleshooting.  Available is also installation performance evaluations on case by case basis or as continuous service in the form of Condition Based Monitoring (CBM).

From the Online Services you can find:

  • Technical Knowledge in the form of Service Bulletins, manuals, spare part catalogues
  • Access to the TechRequest tool
  • CM reports as per agreement

Online Services

If you don’t have access to Wärtsilä Online Services, please contact Online.Support@Wartsila.com or use the request form available behind the following link http://www.wartsila.com/online-services.

Wärtsilä Advanced technical support

Wärtsilä Advanced technical support is especially for our customers in need of both proactive and responsive technical expert support and direct contact to dedicated technical support team, with guaranteed response time to technical matters

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