CSC banner

Customer Support
Centre (CSC)

CSC is a customer support channel that is being rolled out globally. Customers can contact CSC with whatever operative questions or needs related to any Wärtsilä Products and Services – Including the Wärtsilä Online Services. This support is currently available from the three existing centres (West/North/East) to customers in below listed countries.

CSC-map
CSC West
  • Canada
  • USA
CSC North
  • Belgium
  • Ireland
  • Luxembourg
  • Netherlands
  • UK
CSC East
  • Australia
  • Brunei
  • Cambodia
  • Fiji
  • Guam (USA)
  • Indonesia
  • Laos
  • Malaysia
  • Marshall Islands
  • Myanmar
  • New-Zealand
  • Papua New-Guinea
  • Philippines
  • Saipan
  • Singapore
  • Tahiti
  • Thailand
  • Timor L’ este
  • Tinian
  • Vietnam

How to contact the Customer Support Centre?

Customers in countries currently covered (See above picture) can contact CSC as outlined below.

CSC West

(Americas)

Phone (in English)
8am – 7pm EST

Canada: +1 (902) 700 8141
USA: +1 (954) 289 5892 

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC North

(Europe)

Phone (in English)
7am – 5pm UTC

Netherlands: +31 10 742 0270
UK: +44 2036 999 935

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

CSC East

(Asia & Oceania)

Phone (in English)
6am – 6pm SGT

Australia: +61 2 8319 6237
Indonesia: 007 803 321 8044
Philippines: 1800 132 000 63
Singapore +65 6813 3101

If you are calling outside of our operating hours, you may leave a call-back request or be routed to the Wärtsilä 24/7 support line.

Send e-mail

 
Our promise: We get answers to all questions about any Wärtsilä product or service for all Wärtsilä customers with quality and speed!
 
© 2017 Wärtsilä