At Wärtsilä, we take basic support seriously. We provide full service throughout the product lifecycle for both marine and power plant customers. Our basic support offers OEM spare parts, ﬁeld services and advanced technical services for all needs.
We offer a full range of OEM spare parts, tools and consumables for Wärtsilä brands.
Wärtsilä • Sulzer • DEUTZ marine engines • Nohab Diesel • Wärtsilä Diesel • GMT • Wichmann • LIPS • Japan Marine Technology • Deep Sea Seals • SACM • Stork SW Diesel • Moteurs Duvant Crepelle • Nordberg • Poyaud • Bolnes • Whessoe
We also supply parts from original equipment manufacturers suitable for engines, boilers, auxiliary systems, propulsors, electrical / control / automation and navigation systems.
International ﬁeld services team
The reliability of our ﬁeld services is based on a comprehensive knowledge of your installations and service history. Our global organization with more than 5000 ﬁeld service professionals is available around the clock.
In situ machining
As specialists and experts in engine and propulsion systems, we are used to serving you on the spot by providing the necessary and qualiﬁed manpower to maintain or repair your equipment wherever it is located.
We have a large range of competent manpower available; experts, superintendents, mechanical and electrical engineers and technicians.
Mechanical, electrical and automation system audits
Field service experts evaluate the entire plant, including engines, equipment and systems.
Machinery dynamics, measurement & analysis
In certain cases vibration can damage expensive machinery components. We have the expertise and equipment to measure and analyse oscillations, vibrations and noise in propulsion systems.
Our 80+ fully owned workshops are staffed with highly trained personnel with years of experience in service. They are equipped with high standards machine tools, plants and equipments; specialists are at hand and there are close links with the engineering department and most of the necessary spare parts in stock and works according to classiﬁcation rules. An overhaul in Wärtsilä workshop cuts back overhaul times and gives guaranteed quality, reducing the risk of breakdown during operation. If needed, we will take care of the logistic chain between your installation and our service centres. We can also provide exchange component pool.
Our workshops carry out all types of maintenance, repair work, upgrades or modiﬁcations on:
- Engines, 2-stroke and 4-stroke
- Equipment, heat exchanger, separators, damper, turbocharger, pumps etc.
- Propulsion systems
- Control and electrical systems
- Ship repairs (in speciﬁc locations)
- Components reconditioning
In our ship service centres we carry out all types of maintenance and repair work on propulsion systems, including general and metallurgical repairs, upgrades and hull modiﬁcations, and the service of control and electrical systems.
Reconditioning is an ideal way to enable your installation to continue operating proﬁtably while meeting new regulations and future requirements. With our reconditioning services, you will be able to achieve the maximum service life for your components with minimized maintenance cost without compromising safety or reliability. With the application of the latest technology, expertise and design, we provide full quality and warranty for all reconditioned components; you will regain full functionality, helping you to
exceed your operational targets.
Our worldwide Wärtsilä reconditioning network with production facilities in Canada, China, Italy, the Netherlands, Dubai and Singapore supply reconditioned engine components for all low- and medium-speed engine brands.
A wide variety of exchange components is available in all units, which enables you to take a reconditioned part on board while your vessel is berthed and return the old part to the nearest reconditioning centre without extra cost.
Main components for low-speed engines include:
- Cylinder covers
- Piston crowns
- Piston rods
- Exhaust valves
- Exhaust valve seats
Main components for medium-speed engines include:
- Cylinder covers
- Connecting rods
Reconditioning of components for multiple brand low- and medium-speed engines cover:
- Piston crowns, piston skirts, cylinder covers
- Exhaust valves, spindles, seats and cages
- Connecting rods and piston rods
- Rebabbitting of white metal bearings
We provide technical support for your installation through in-depth knowledge of products and solutions in your installation.
Each local service network company has specially appointed contact persons which handle technical inquiries backed up globally by product and special area experts. Our databases of accumulated information and experience on specific installations enable us to provide the best possible support and methods of measurement, analysis, investigation and research.
Our technical services include for example:
- Prompt and accurate technical support based on received inquiries and identified issues.
- Proactive product care by providing technical knowledge through, for example, Service Bulletins.
- Collecting, screening and analyzing feedback from the field including high quality root-cause analyses in order to continuously improve products and solutions.
- Site surveys, troubleshooting and related analysis to evaluate and improve the installation perfomance.
- Installation operation reports which enable operators to optimise the maintenance intervals based on condition monitoring.