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The Delivery
Centre 2-stroke Team is responsible for the active partnership between “Research
& Development” generating best-practice design solutions and the licensees'
needs for low-cost engines and a high level of quality.
Customer Assistance Centre
The Customer Assistance Centre (CAC) Team assists
our customers throughout the early, most crucial periods of the product life
cycle. Customers’ accumulated experience is continuously fed into product
development. The CAC Team manages Wärtsilä’s contractual warranty obligations in
two-stroke engine installations. It has an efficient and systematic
problem-solving process that ensures speedy resolution of technical problems
arising during the warranty phase, starting with the flag shift of the vessel
and ending with the expiry of the contractual warranty period.
Product Engineering
Product
Engineering department is the link between the engine and its application in a
ship. The main task is to provide all the information required by the licensees
so that they are able to assist the shipyards at the design stage and to support
them for the engine installation. Moreover the group provides the necessary
information to the shipowners. Product Engineering delivers the most modern
product information supplied as manuals, guidelines, computer programs and
designs to customers.
Quality &
Manufacturing
Quality & Manufacturing is an
expert pool providing best advice regarding all manufacturing and quality
aspects to our licensees, suppliers and our own research & development
department. Providing licensees and their suppliers with the best support for
all manufacturing aspects is our mission. Feedback about manufacturing
capabilities and procedures from licensees and suppliers is used to optimize the
engine design and thereby influence manufacturing costs.
Licence Management
The main task is to support licensees in order for them
to produce our engines profitable and in the required quality. This is achieved
by a close cooperation in marketing, design, quality assurance and manufacturing
throughout the whole engine project and production process from marketing to
manufacturing the parts, erection of the engine to testing. In this way, in
partnership with licensees we shall deliver results that have a direct and
long-term impact on the engines for customers
market.
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